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St. Tammany Health System

Going Home

Patient Resources

Going Home

Useful information for patients being discharged from the hospital.

When your doctor decides you are ready to leave the hospital, he or she will write a discharge order for you. Please make arrangements with a family member or friend to help you when it’s time to go home.

Before leaving, you will need to stop by the hospital’s financial office to finalize your account. (Learn more on the “Paying your bill” page.)

Checkout time is 11 a.m. Please make every effort to leave by this time. If you cannot, please notify your nurse so alternate arrangements can be made

Below, find additional information to help you as you prepare to head home. Of course, you can always ask your nurse or other hospital staff member if you have questions not covered here. Additionally, a Patient Experience coordinator is available every weekday from 8 a.m. to 4:30 p.m. at 985-898-4669 to assist you and your family with special requests, explain hospital policies and to serve as your liaison with hospital staff.

Should you or a family member have a concern about the care you are receiving, please share it with us right away. We want the opportunity to address it.

Patient discharge

Below, find answers to frequently asked questions about the discharge process at St. Tammany Health System.

Discharge planning

At St. Tammany Health System, we are committed to providing the highest quality of care to our patients. We believe that discharge planning is an essential part of this commitment. Download our resource booklet to learn more about the services we offer and how we can help you make a smooth transition back to your daily routine.

Download Booklet

Patient resources

Additional information for patients and visitors to St. Tammany Health System:

Case management

St. Tammany Health System case management involves the entire medical interdisciplinary medical team working together in coordination with patients, their physicians and insurance companies to provide quality healthcare in the most appropriate and cost-effective setting. Our case management representatives are ready to answer your questions about insurance, special equipment needs, post-discharge care and other topics. To speak with a case management representative, call 985-898-4433.

Online bill pay

Settling your account is easier than ever thanks to the MyChart app, which also helps you order prescription refills, make appointments with your healthcare provider and more. If you have not registered for MyChart, please consider doing so by clicking here. You can also click the link below to pay your bill electronically through our secure web-based payment system. (You may need to update your browser or register for MyChart if you experience difficulty.)

Pay My Bill

Requesting medical records

St. Tammany Health System is happy to provide copies of a patient’s medical records – including birth certificates for children born in our New Family Center – upon request. Please see the below guidelines. If you have questions or otherwise need assistance, don’t hesitate to call us at 985-898-4116.

Request My Records